FAQ

Welcome to Alcapta LLC’s FAQ section! We hope the following information helps answer your questions about our products, orders, and services. If you have any additional questions, please feel free to contact us using our contact information.

1. What types of coffee cups do you offer?
   We offer a variety of coffee cups, including plastic, paper, glass, and ceramic. Each type of cup has a different design and capacity, suitable for different occasions and needs.
2. Do you ship your products internationally?
   Yes, we do! You can select your shipping country during checkout. Please note that international orders may incur customs duties and import taxes, which are the responsibility of the buyer.
3. How do I check the status of my order?
   The status of an order can be viewed through your account or tracked using the link in the order confirmation email you received. If you have any questions, please contact our customer service.
4. What is your return policy?
   We allow returns within 30 days of receipt of the item. Returns must be unused and in their original packaging. Please refer to our Refund and Return Policy for more details.
5. What to do with damaged or wrong goods?
   If you receive damaged or wrong goods, please contact us within 48 hours of receipt and provide relevant evidence (such as photos, etc.) and we will process a replacement or refund for you.
6. What payment methods are used?
   We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express) and other electronic payment options. You can choose the payment method that is convenient for you during checkout.
7. How to contact customer service?
   You can contact our customer service in the following ways:
   Email: help@alcapta.shop
   Phone: +1 7746746586
   Working hours: Monday to Friday, 9 am to 5 pm (Eastern Standard Time)
8. How is the security of my personal information guaranteed?
   We take your privacy and data security very seriously. We take advanced security measures to protect your personal information and ensure that it is not accessed or disclosed without authorization. Please refer to our Privacy Policy for details.
9. Are your mugs microwave-safe?
   Some ceramic mugs and glass mugs are microwave-safe, but please check the instructions of the specific product for detailed information on heat resistance.

Thank you for visiting Alcapta LLC, we look forward to providing you with quality products and services! If you have any further questions, please feel free to contact us.