RETURNS OR EXCHANGES

Thank you for choosing Alcapta LLC! We are committed to providing you with high-quality products. If you are not satisfied with our coffee cups (plastic cups, paper cups, glass cups, ceramic cups), our refund and return policy will help you solve any problems smoothly.

1. Return Period
   If you wish to return the product, you must submit a return request within 30 days of receiving the product. Late returns will not be accepted.
2. Return Conditions
   To meet the return conditions, the following conditions must be met:
   The product must be unused and keep the original packaging and labels intact.
   Any damaged or defective products must be reported to us within 48 hours of receipt and we will provide you with a solution.
3. Refund Process
   Once we receive and inspect your return, you will receive an email notification to inform you of the confirmation of the return and the processing of the refund.
   Refunds will be processed through the original payment method and will usually appear in your account within 5-10 business days after the review is completed.
4. Return Shipping Costs
   If you return an item due to product quality issues or incorrect shipment, we will cover the return shipping costs.
   In other cases, the customer is responsible for the return shipping costs. It is recommended to use a trackable mailing method to ensure the safe delivery of the package.
5. Exchange Policy
   If you wish to exchange an item, please contact us through our customer service and we will guide you through the exchange process. Exchange items must meet the above return conditions.
6. Non-Returnable Items
   The following items are not subject to the return policy:
   Clearance or promotional items
   Customized items (such as mugs with your design, etc.)
   
   Thank you for choosing Alcapta LLC! We are committed to providing quality products and services, and look forward to your next visit!